Terms & Conditions

Online Order Terms & Conditions

Order and Payment

Orders can be placed by using our secure online shopping basket. If you have any questions before ordering, please e-mail us at sales@5elementsvegetablesoup.com.

We only accept payment through PayPal account and major credit cards as listed, We will email you an invoice upon receipt of your order.

All orders are processed within 48 hours upon receipt of payment. Cancellation of order is subject to a 10% cancellation fee. It will be treated as a return if the order has been shipped out. Any shipping related duties and taxes incurred will be deducted from your refund.

Unauthorized returns and refused orders will not be accepted for refunds. Please pack the item in its original packaging (unused and unworn) and send back to us with shipping prepaid by you.

Please clearly mark on the box “RETURN TO VENDOR”. Upon receipt of the return, we will then credit you back through PayPal for the merchandise only. We reserve the right to refuse returns that are not sent back within 2 weeks of authorization.

Sales Tax

Shipment to USA or anywhere outside Canada does not have to pay any sales tax. Shipment within Canada will be charged where applicable according to the sales tax rate of your province.

Shipping

All orders are shipped via Canada Post or other couriers of our company’s choice.

Shipping charge will be added to each order. Delivery time ranges from 7-10 days depending on availability of products.

We can arrange express delivery by UPS with additional charges.

Orders shipped outside of Canada may have additional charges for customs and duty. lt is the responsibility of the purchaser to pay these charges. lf you have any questions regarding customs and duty for your country, please contact customerservice@5elementsvegetablesoup.com.

Please make sure the shipping address is correct and will have someone to sign for receipt of the package. We DO NOT SHIP TO P.O.BOX.

TST Health Foods Inc. will not be liable for any packages that arrive late due to shipping problems that arise from our couriers and the US/Canada postal system, war, earthquakes, floods, hurricanes, snow storms etc.

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